Frequently Asked Questions on Meters
A meter is issued for use in a specific location and should NEVER be transferred to another point. All our meters are geo-referenced for easy identification of customers and database collection. So movement from one place to other can result in data loss.
It also leaves room for illegalities.
No. This is the responsibility of PDS staff and we need to seal the meters and update our account on the status of the service. Failure to do that will implicate you for illegal connection during our next routine visit.
No. You can buy anytime in the month. The meter receives the money as a deposit for future use.
No. Always check your receipt to confirm amount paid.
Prepaid meters do not run faster than credit meters. All meters measure the same amount of electricity in a specified time.
Yes, but this is guided by a policy. For non-industrial meters, sampling is done every 5yrs. Based on sample size report, we either do full calibration of such meters or do another sampling in the next 5yrs. We have a policy to undertake meter testing for all reported suspected faulty meters.
Meters are devices installed in the Customer’s premises to measure and record the amount of electricity supplied over a period of time.
As of now there are the two (2) kinds of meters installed in customers’ premises: the post-paid and pre–paid meters
PDS Meters are and remain the bonafide property of the Company.
PDS Meters are strictly NOT FOR SALE.
In acquiring a service, the Customer pays an installation and maintenance fee and NOT the price of the Meter. Please insist on an official receipt for any payment made.
A Meter is issued for use in a specific location and is NEVER transferable to another point. Even a shift of the Meter’s position within the same premises must be approved and carried out by PDS.
Only Authorized representatives of the Company may conduct, relocate, remove or disconnect a Meter on the premises of a Customer.
Tampering with an PDS Meter is ILLEGAL, subject to arrest and prosecution.
Click on the questions below for answers
Meters go with a service. After service application has been reviewed and approved, and payment made by customer, it takes generally a week to get service.
If a pole has to be erected, it takes longer because this involves engineering studies.
Currently, ECG has about Three Million, Two Hundred and Seventy-One Thousand customer meters as at the first quarter of 2016. There are other meters installed for our operations.eg Bulk Supply Point(BSP) metering.
Yes, if the deployment is in your area.
Yes. The replacement is based on company policy and the meter is the property of the company.
No. The replacement is a policy and this leads to changes in our operations, e.g.. Meter reading in the prepaid areas is curtailed.
Prepayment and credit meters have the same accuracy level. The credit meter could be faulty or customer usage of electricity has gone up since the curtailment of the load shedding exercise.
a. Type test of all meter
b. Pattern approval test from Ghana Standards Authority
c. Factory acceptance test at the Manufacturer’s before they are shipped
d. Meter acceptance test in ECG meter lab
e. Meters are issued from the Head Office to region and then to district.
f. And then assigned to third party contractors for installation
It affects the accuracy of the meter. Meter tempering is an offense with a punitive action. Meter will be replaced at the cost of the customer and then a penalty charge for energy lost will also be recovered before the service is regularized.