The President of the National House of Chiefs, Togbe Afede XIV, has commended Emmanuel Lumor, the new General Manager of ECG, Volta Region, for exhibiting best customer service practice.
This was when Mr. Lumor paid a courtesy call on the Asogli State Council in Ho.
Togbe Afede XIV’s verbal commendation was later documented in a letter from the Asogli State Council and issued on 21st August, 2020.
The letter from the Asogli State Council commended Emmanuel Lumor for prompt response to the request of the President of the National House of Chiefs.
The letter added that “Words cannot adequately express our appreciation and gratitude for your kind gesture. We, therefore, pray the Almighty God, Fountain of all good things to shower his blessings upon you.”
Emmanuel Lumor, who assumed office as the General Manager of the Electricity Company of Ghana (ECG) in the Volta Region on Monday 17th, August, 2020, paid a courtesy call on the Asogli State Council to solicit the support of the President of the National House of Chiefs, chiefs, queens and people of the Asogli State.
Mr. Lumor added that “following my appointment as the General Manager of ECG in the region, I am here today to seek the support and blessings of Togbe Afede XIV and the Asogli Traditional Council to enable me succeed in this role.”
Outlining his vision for the region, Mr. Lumor indicated that with the support of the Asogli State, he intended to make Volta Region the hub of excellent customer service in ECG.
“I want Volta Region to be identified with excellent customer care anytime the region is mentioned, so together with my management team, we are putting measures in place to ensure all our customers are satisfied,” he said.
Togbe Afede XIV, who is also the Agbogbomefia of the Asogli State, was full of praise for the General Manager after receiving an instant solution to a concern he raised during the interaction, highly endorsed the idea of making Volta Region the hub of excellent customer service in ECG.
He said: “You have started on a good note.”
Commenting on this remarkable achievement, Mr. Lumor indicated that he owed his commendation to members of his management team and staff of ECG Volta for playing a major role in responding to the request of Togbe Afede XIV.
He assured the general public that despite receiving the honour, the company would not relent on its quest to provide excellent customer care in the Volta Region.
The General Manager also donated an amount of GHc2,000 in support of the Asogli Education Fund on behalf of the company.